The Role of User-Generated Content in Building Trust with U.S. Consumers
In today's digital age, user-generated content (UGC) has become a powerful force that businesses can leverage to build trust with consumers. UGC refers to any content – such as reviews, social media posts, videos, or images – created by customers or users rather than the brand itself. This authentic, first-hand account of a product or service can be incredibly influential in shaping consumer perceptions and driving purchasing decisions.